Overall Experience Reviews For Sport Clips Haircuts of Matthews Festival

I Checked in 11/11/2019. The wait time said 1 hour, so I left and ran a few errands. I came back 45 minutes later and my wait time was now one hour and four minutes. Obviously there is a problem with instore and online check ins being placed in correct order. I told them I had to get to work so cross my name off list. A stylist game me a coupon for an mvp upgrade. Seriously? I never get a mvp as I can wash my own hair and if I want a real neckrub my partner will take care of that. This is far from the first time I've had very negative experiences with this location and sportsclips as a whole. I'm think I'm finished with this location and it's likely I may never visit another sportsclips.

This was great! This team is amazing. Always a great hair cut and MVP rocks. Same stylists- they do change seats.

This is the absolute WORST place to get a haircut; child or adult. I had both of my children's hair cut here this past weekend, first time ever for my children ever being there. We had a hair stylist named Rosa that barely speaks any English cut my older child's hair, with SPECIFIC instructions on how to cut his hair #2 on the sides with finger length on top. My youngest and husband had Monica, who is unable to understand how to cut hair either. My oldest who has had the same haircut for years, now has a buzz cut... with the only explanation of "he moved to much"... so that translates to you now to shave my child's hair. He has never moved to require a hair cut of that stature. My husband who has a similar cut to my oldest now has a buzz cut as well.... explain that. My youngest whom has never stepped foot in that building said they didn't want to cut his hair because they have had problems with him previously. So they cut random parts of his hair to make it look like a haircut of some sort. When calling the cooperate number; they made every excuse in the book other than to remedy the issue or refund the money we spent. He stated; "would that just make you happy to have your money back!?" No one ever apologized or were even remotely considerate... I advise no one that values their money or their hair to step foot in this building.